Refund & Cancellation Policy — TGPoliceExams.com

At TGPoliceExams.com, operated by HSN Software Technologies Pvt. Ltd., we are committed to providing a transparent, fair, and student-friendly subscription experience. Please read this policy carefully before subscribing or making any payment.

1. ₹5 Verification Refund (For New Users)

• New users are charged ₹5 via PhonePe/Google Pay only for account verification.

• This ₹5 amount is refunded on the same day to the original payment method.

• After successful verification, users receive 1-day free access to all premium test series content.

2. Subscription Plans (AutoPay)

For New Users

• After the 24-hour free trial, a subscription fee will be auto-debited via UPI AutoPay (PhonePe/Google Pay).

• The plan provides uninterrupted access to premium mock tests, previous papers, practice questions, and study material for the selected validity period.

For Existing Users

• Existing users may continue on their previously active subscription plan unless cancelled.

• Subscription will renew automatically until cancelled by the user.

3. Static One-Time Payment Plans (Non-AutoPay)

In addition to AutoPay subscriptions, TGPoliceExams.com may offer discounted one-time payment plans through:

• Official calling team

• Push notifications

• In-app offers

• Promotional campaigns

These plans may include:

• 3-Month Validity Plan

• 6-Month Validity Plan

• 1-Year Validity Plan

Key Conditions:

• These are one-time payments (no auto-renewal).

• Access will remain active only for the purchased validity period.

• Prices may vary based on promotional offers.

4. Cancellation Policy

For AutoPay Subscriptions

• Users can cancel anytime from their UPI app (PhonePe, Google Pay, etc.) before the next billing date.

• Once cancelled, no further charges will be deducted.

• Access will continue until the end of the current billing cycle.

For One-Time Plans

• One-time plans cannot be cancelled after activation since full access is provided immediately.

5. Refund Policy

AutoPay Subscriptions

• Since digital content access begins immediately after subscription activation, subscription fees are non-refundable once charged.

• Users are encouraged to utilize the free trial before continuing.

One-Time Payment Plans

• All one-time payments for 3-month, 6-month, or 1-year plans are non-refundable once access is granted.

• No partial refunds will be provided for unused validity periods.

6. Failed or Duplicate Transactions

• If payment is deducted but access is not activated, please contact support immediately.

• Eligible refunds for failed or duplicate transactions will be processed within 5–7 business days to the original payment method.

7. Trial Usage Disclaimer

• The ₹5 verification refund is a one-time benefit for new users only. Multiple trial attempts using the same UPI ID, mobile number, device, or account may be restricted or blocked.

8. Auto-Debit Consent

• By completing the ₹5 verification, users authorize UPI AutoPay for the selected subscription plan.

• A mandate approval request will be sent to the user’s UPI app for confirmation.

• Subscription will continue automatically until cancelled through the UPI app.

9. Dispute Resolution

• In case of billing issues or disputes, users should first contact our support team for resolution.

📧 Support Email: support@tgpoliceexams.com

10. Policy Updates

HSN Software Technologies Pvt. Ltd. reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.